Clear, detailed terms for every tutoring relationship.

1. Applications, bookings and the right to withdraw

A submitted application is a request for tuition and does not guarantee a particular tutor, timetable, location or start date until confirmed by Malta Tutors. Where a statutory 14-day withdrawal right applies to a distance or off-premises consumer contract, it is preserved in accordance with applicable law. Formal withdrawal should be sent by email to [email protected]. If the consumer expressly requests that a service begins during an applicable withdrawal period, the consumer may be required to pay for services supplied before withdrawal to the extent permitted by law.

2. Cancellation and rescheduling of tuition slots

Requests by a student, parent, guardian or client to cancel or reschedule a tuition slot must normally be sent at least 48 hours in advance by email to [email protected].

Rescheduling requested by the client is subject to tutor and timetable availability and will normally be sought within the same week or the following week.

Where illness prevents a student from attending, Malta Tutors may request reasonable supporting evidence, including a medical certificate where appropriate.

A session cancelled by the client outside the required procedure may be forfeited and remain payable, subject always to mandatory consumer rights and any exceptional circumstances expressly accepted by Malta Tutors.

The above 48-hour requirement relates to cancellations or changes requested by the client. Different arrangements apply where a session is affected by tutor illness, emergency or tutor unavailability, as set out in Section 9 below.

3. Termination of ongoing tuition

Ongoing tuition must normally be terminated with at least 3 weeks' written notice by email. Lessons falling within the notice period remain payable whether attended or not, unless Malta Tutors agrees otherwise or applicable law requires otherwise. Where fees remain unpaid, Malta Tutors may suspend further services and pursue lawful recovery remedies.

Short programmes: classes with a duration of less than three months may be terminable, but refunds are subject to the refund provisions below and any mandatory consumer rights.

Discounted programmes: where a discounted rate was expressly conditional on a full academic-period commitment, early termination may result in recalculation of attended lessons at the standard rate and an additional three-week notice charge at the standard rate, to the extent permitted by law and clearly communicated before purchase.

4. Safeguarding and in-home tuition

For in-home tuition involving a minor, a parent, legal guardian or responsible adult designated by the parent/guardian must be present in the home for the duration of the session unless Malta Tutors has approved another safeguarding arrangement in writing. Clients must provide a safe, appropriate learning environment.

5. Standard one-to-one rates

Bookings of fewer than 30 hours: an additional €10 per hour is applied on top of the standard one-to-one base rate.

Students attending together: where a group booking is declared at application stage, the relevant base rate and the fewer-than-30-hours additional fee are divided equally among the attendees. In addition, a group-session charge of €10 per hour per student applies. Malta Tutors will confirm the final group rate in writing before tuition begins.

6. Payment and late payment

For the first session, payment must be received no later than 09:00 CET on the scheduled day unless otherwise agreed. Future sessions may be invoiced in advance and payment instructions will be stated on the invoice. The current late-payment administration schedule is: €25 after 10 working days, €50 after 20 working days, and interest at 8% per annum on overdue balances after 30 working days, in each case only to the extent legally enforceable and proportionate.

7. Communication with tutors

Official scheduling, payments, complaints, contractual matters and formal cancellation/termination notices must be handled through Malta Tutors. Direct private engagement of an assigned Malta Tutors tutor outside the Malta Tutors arrangement is prohibited under the non-circumvention clause below.

8. Closed group sessions

If one group member is unable to attend, rescheduling is subject to availability and the agreed group arrangement. If at least one member attends a scheduled group session, the session may remain chargeable. If a group reduces in size, Malta Tutors may recalculate the rate applicable to the remaining participant(s) and will communicate the revised arrangement.

9. Tutor illness, emergencies, reassignment and rescheduling

Malta Tutors will use reasonable efforts to provide tuition at the confirmed date and time. However, tutors may occasionally become unavailable because of illness, emergency, safeguarding concerns, transport disruption or other circumstances that could not reasonably have been anticipated.

9.1 Morning classes and same-day illness

For the purposes of these Terms, a morning class means a lesson scheduled to commence before 12:00 noon.

Where a tutor assigned to a morning class becomes unwell on waking, or otherwise discovers on the morning of the lesson that they are not reasonably fit to teach, Malta Tutors may only become aware of the tutor's unavailability shortly before the scheduled starting time.

In such circumstances, Malta Tutors will notify the client as soon as reasonably practicable after being informed by the tutor.

A short-notice notification caused by genuine same-morning illness or another unforeseen emergency does not mean that Malta Tutors has withdrawn the underlying tuition service.

The affected lesson will be treated primarily as a session requiring rescheduling and will be rearranged for another mutually suitable date and time.

Malta Tutors will not knowingly require a tutor who is unwell, or who may present a health or safeguarding concern, to attend an in-person lesson merely in order to avoid rescheduling.

9.2 Replacement tutor

Where appropriate, Malta Tutors may offer a suitable replacement tutor instead of, or in addition to, rescheduling the original tutor.

A replacement may be offered for the original lesson time where reasonably practicable or for another mutually suitable date and time.

9.3 Rescheduled lesson credit

Where a lesson cannot take place because of tutor illness or another unforeseen circumstance attributable to Malta Tutors, the value of the affected lesson will remain available for the student and will not be treated as having been consumed.

The normal remedy will be one or more of the following:

• rescheduling the lesson with the original tutor;
• rescheduling the lesson with another suitable tutor;
• providing the equivalent lesson at another mutually suitable date and time; or
• retaining the value of the lesson as a tuition credit for later use.

Where the client cannot immediately provide an alternative date because of holidays, travel, school, therapy, examinations or other commitments, the lesson may remain available as a tuition credit for a reasonable period, normally up to 90 days from the original lesson date, unless Malta Tutors agrees to extend that period.

The client should provide reasonable alternative availability so that Malta Tutors has an opportunity to provide the outstanding service.

A client's inability or preference not to accept a particular proposed replacement date does not, by itself, automatically convert the affected session into an immediate cash refund where Malta Tutors remains ready and reasonably able to provide the outstanding tuition.

Nothing in this provision excludes any refund, price reduction, termination or other remedy which the consumer is entitled to exercise under mandatory applicable law.

9.4 Repeated or prolonged tutor unavailability

Where the assigned tutor becomes unavailable for more than an isolated session, Malta Tutors may:

• appoint another suitable tutor;
• alter the timetable by agreement;
• provide the tuition online where appropriate and agreed;
• carry forward affected sessions;
• provide tuition credit; or
• where appropriate or legally required, provide a refund for services that cannot reasonably be supplied.

Malta Tutors will seek a reasonable solution having regard to the length of the interruption, the student's requirements and the remaining programme.

10. Recording, screenshots and session materials

No lesson may be recorded, screen-captured or redistributed by a tutor, student or third party without the required prior permission and, where personal data is involved, an appropriate lawful basis. Where Malta Tutors proposes occasional recording for quality assurance, training or auditing, recording consent will be requested separately. Approved recordings are for the authorised purpose only and may not be shared or published without permission.

11. Future payments and continuity

Payment for upcoming tuition may be required up to three weeks in advance where stated in the booking or invoice. If circumstances prevent in-person delivery, Malta Tutors may offer online continuation where appropriate; a material change to the agreed service will be handled in accordance with applicable contractual and consumer-law obligations.

12. Refunds, rescheduled sessions and service credits

Refund eligibility depends on the type of booking, services already supplied, the reason for cancellation or non-performance, the applicable notice provisions, any alternative performance offered and mandatory consumer law.

Where Malta Tutors is unable to provide a particular scheduled lesson because of unexpected tutor illness, emergency or other unforeseen tutor unavailability, this does not automatically mean that the underlying tuition service has been cancelled.

Where Malta Tutors remains ready and reasonably able to provide the outstanding lesson, the normal remedy will be rescheduling, replacement tuition or tuition credit.

Where appropriate, the affected lesson may therefore be:

• rescheduled with the original tutor;
• provided by another suitable tutor;
• rearranged for another mutually suitable date and time; or
• retained as tuition credit in accordance with Section 9.

Where the client cannot immediately attend a replacement lesson, the value of that lesson may remain available as tuition credit for the period specified in Section 9.

A client declining a particular proposed replacement date does not, by itself, entitle the client to a cash refund where Malta Tutors remains ready and reasonably able to provide the outstanding tuition and reasonable alternative arrangements remain available.

Where Malta Tutors is ultimately unable to provide the paid service within a reasonable period after being given reasonable alternative availability by the client, any applicable refund, price reduction, termination right or other remedy will be dealt with in accordance with these Terms and mandatory applicable law.

Business classes and fixed-date speciality classes may be sold on a non-refundable basis where this has been lawfully and clearly agreed before purchase.

Digital notes or resources that have already been supplied or accessed remain subject to the statutory provisions applicable to digital content.

12A. Consequential arrangements following a rescheduled lesson

Clients are responsible for their own travel, appointments, activities, events and other personal arrangements made around tuition sessions.

While Malta Tutors will use reasonable efforts to provide reasonable notice of changes, unexpected illness and emergencies can arise without advance warning.

To the fullest extent permitted by applicable law, Malta Tutors will not be responsible for indirect or consequential losses arising solely from a genuine unforeseen rescheduling, including loss associated with alternative travel, leisure, event or personal arrangements, except where such liability cannot lawfully be excluded or restricted.

13. Public holidays

No lessons are held on public holidays unless expressly arranged in advance.

14. Trial classes and retaining original slots

If a student attends a trial and wishes the original slot(s) to remain available with the same tutor, the student or parent/guardian should confirm continuation in writing by email or WhatsApp within three days of the trial. Where a trial consists of more than one class, Malta Tutors may request confirmation after the first trial session. If confirmation is not received, the slot may be released and continued availability cannot be guaranteed.

15. Tutor identity, data protection and non-circumvention

Malta Tutors protects tutors' personal data and does not provide clients with unnecessary personal documents or private contact information. Tutor credentials are internally reviewed as part of Malta Tutors' engagement and matching process. Clients must not solicit, employ or engage an assigned Malta Tutors tutor privately in order to bypass Malta Tutors during the engagement or after termination where the restriction is lawful, reasonable and enforceable. This clause is intended to protect Malta Tutors' legitimate business relationships and does not restrict rights that cannot lawfully be waived.

16. Academic integrity, notes and AI-assisted tools

Tutoring, notes, flash cards, sample essays, research guidance and Pocket Tutor© are educational supports. Students remain responsible for complying with the rules of their school, university, examination board or other institution, including rules on plagiarism and use of artificial intelligence. Malta Tutors does not guarantee any particular grade, admission decision or academic outcome.

17. Complaints

Concerns should first be submitted to [email protected] with sufficient information for Malta Tutors to investigate. Nothing in these Terms prevents an eligible consumer from using rights or dispute-resolution mechanisms available under applicable law.

18. Governing law

These Terms are governed by the laws of Malta, without depriving a consumer of mandatory protections that may apply under the law of the consumer's habitual residence where such protections cannot lawfully be excluded.